Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@seralic.com. All return requests are reviewed and handled on a case-by-case basis to determine eligibility in accordance with our return policy. If a return is approved, we will provide instructions regarding the return process, including the appropriate return address where applicable. Items returned without prior authorization will not be accepted.

You may contact us at support@seralic.com for any questions related to returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including perishable goods (such as food, flowers, or plants), customized or special-order products, and certain personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases.

For hygiene and safety reasons, beauty, skincare, personal care, and health-related products are only eligible for return if they remain unopened, unused, and in their original sealed condition, unless the item arrives damaged, defective, or incorrect.

Please contact us if you have questions regarding the eligibility of a specific product.

Exchanges

The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. To qualify, the item must be in the same condition in which you received it—unused, unopened, with tags, and in its original packaging—and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and inform you whether the refund has been approved. If approved, refunds will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@seralic.com.

This version is strong enough for a starter beauty/health Shopify store.