Shipping policy
Shipping Policy
Thank you for shopping with Seralic. Please review our shipping policy carefully before placing an order.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed, you will receive an email notification. Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Time We offer standard shipping on all orders. Estimated delivery times are as follows:
- United States: 5–7 business days
- Canada: 10–18 business days
- International: 14–21 business days
Please note that shipping times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, high-demand periods, or other unforeseen circumstances.
Shipping Rates Shipping costs are calculated and displayed at checkout based on your delivery location and order details.
Orders totaling $300 USD or more qualify for free standard shipping, which is automatically applied at checkout. No promotional code is required.
required.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take several days to appear after shipment depending on the carrier.
Customs, Duties, and Taxes
International customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country. Seralic is not responsible for delays caused by customs processing.
Lost, Delayed, Stolen, or Damaged Packages
If your package is delayed beyond the estimated delivery window, arrives damaged, or appears lost, please contact us at support@seralic.com. We will work with our shipping and fulfillment partners to assist in resolving the issue.
Please note that Seralic is not responsible for packages marked as delivered by the shipping carrier but subsequently lost or stolen. Customers are encouraged to contact the carrier directly or file a claim where applicable.
Fulfillment
Products sold by Seralic may be fulfilled and shipped directly by trusted third-party suppliers and distribution partners. This enables us to provide competitive pricing and efficient shipping services.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Seralic is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping addresses provided by customers.